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| Location: | Web Directory/Business/Business Resources |
| Site Title: | Barbara Talbott: The Power of Personal Service |
| URL: | http://www.hotelschool.cornell.edu/research/chr/pubs/perspective/perspective-14183.html |
| Description: | Report linking personal service to superior profitability, developed by Four Seasons Hotels and Resorts executive vice president of marketing, Barbara Talbott, Ph.D. |